Terms and Conditions
Man with Van Putney Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Putney provides removal and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or uses the services of Man with Van Putney.
We, Us, Our means Man with Van Putney, the trading name under which removal and related services are supplied.
Services means any removal, transport, delivery, loading, unloading, packing, storage, or related services provided by us.
Goods means the items, belongings, furniture, equipment or other property that we are asked to move, handle, store or otherwise deal with.
Booking means a confirmed request for services accepted by us, whether made by telephone, online form, or other agreed method.
2. Scope of Services
We provide man and van and removal services for residential and commercial customers. Our services typically include the provision of a vehicle and one or more operatives to assist with loading, transportation and unloading of goods. Services are provided subject to availability and at our discretion.
We reserve the right to refuse to carry any goods that we reasonably believe may pose a risk to property, persons, our vehicle, or that may breach any laws or regulations, including but not limited to hazardous materials, illegal goods or waste that is not permitted to be transported.
3. Booking Process
3.1 Booking requests may be made by phone or through our online enquiry methods where available. A booking is only confirmed when we have provided written or verbal confirmation of the date, time, service details and applicable charges, and you have accepted these details.
3.2 When requesting a booking you must provide accurate and complete information, including:
a. The addresses for collection and delivery.
b. The date and preferred time of the move.
c. A clear description of the goods, including any large, heavy or fragile items.
d. Any access restrictions at either property, including stairs, lifts, parking limitations, or time constraints.
e. Any special handling requirements, such as disassembly, reassembly or packing.
3.3 The price and time estimate we provide are based on the information you give us. If the information is incomplete or inaccurate, we may adjust the price, or if we are unable to carry out the work as described, we may refuse or suspend the service and charge a reasonable fee for any time already spent.
3.4 You are responsible for arranging any parking permits, parking dispensations or access permissions required for our vehicle at all relevant locations. Any fines, penalties or additional parking charges arising from inadequate or incorrect parking arrangements may be added to your final invoice.
4. Quotations and Charges
4.1 Quotations are usually provided on an hourly rate or as a fixed price, depending on the nature of the job. We will specify the charging method at the time of booking.
4.2 Quotations are based on normal access and working conditions. They do not include additional costs arising from:
a. Delays outside our control, such as waiting for keys, traffic congestion, or restrictions imposed by building management.
b. Additional labour or time required due to incomplete packing, dismantling or preparation of goods.
c. Carrying goods above the first floor without lift access, unless expressly stated in the quotation.
d. Long carry distances between the vehicle and the property entrance.
4.3 Where work exceeds the estimated time or scope due to factors not disclosed at the time of booking, we may charge for the additional time and labour at our standard hourly rate, rounded up to the nearest half hour.
5. Payments
5.1 Unless otherwise agreed in writing, payment for our services is due on completion of the job on the same day. For longer distance or larger moves, we may require a deposit or partial payment in advance. We will inform you of any deposit requirements at the time of booking.
5.2 We accept payment by commonly used methods which will be specified at the time of booking. You must ensure that you are able to make payment in full on the day the services are provided.
5.3 If payment is not made when due, we reserve the right to:
a. Charge interest on any overdue amount at a reasonable rate until payment is received in full.
b. Retain goods in our possession as security against unpaid charges (a lien), and if payment remains outstanding, to sell or dispose of such goods after giving reasonable notice to you and applying any proceeds towards the outstanding debt and associated costs.
5.4 All charges are exclusive of any applicable taxes or government levies, which will be added to the invoice where required by law.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by giving us reasonable notice. The minimum required notice period and any applicable fees will be communicated at the time of booking and may vary depending on the size and nature of the job.
6.2 As a general guideline:
a. Cancellations made more than 48 hours before the scheduled start time may not incur a fee, although any non-refundable costs already incurred by us may be charged.
b. Cancellations made less than 48 hours but more than 24 hours before the scheduled start time may incur a cancellation fee, which may be a percentage of the quoted price or a minimum charge.
c. Cancellations made less than 24 hours before the scheduled start time may be charged at up to 100 percent of the agreed price, particularly where we have reserved a vehicle and crew exclusively for your job.
6.3 If you need to change the date, time or scope of your booking, we will try to accommodate your request but cannot guarantee availability. Changes may affect the price and we will inform you of any revised charges before confirming the amendment.
6.4 We reserve the right to cancel or postpone a booking due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, road closures, illness, or safety concerns. In such cases, we will offer an alternative date or a refund of any deposit paid, but we will not be liable for any indirect or consequential losses arising from the cancellation.
7. Customer Responsibilities
7.1 You are responsible for:
a. Ensuring that all goods are adequately packed, secured and ready for transport, unless packing services have been expressly included in the booking.
b. Disconnecting and preparing appliances, such as washing machines, freezers and electrical equipment, in accordance with manufacturer guidance.
c. Removing any fixtures or fittings that are to be moved and ensuring that buildings and furniture are protected where necessary.
d. Being present or appointing a responsible representative at both collection and delivery addresses to provide instructions and sign any necessary documentation.
7.2 You confirm that you are the owner of the goods or have full authority from the owner to instruct us to move them. You agree to indemnify us against any claim arising from a person who has an interest in the goods but who has not given their consent to your instructions.
8. Excluded Items and Waste Regulations
8.1 We do not carry the following items and you must not include them in the goods to be moved:
a. Explosives, flammable or hazardous substances.
b. Illegal drugs or other prohibited materials.
c. Perishable or temperature-sensitive items that require special storage.
d. Animals, live plants or other living organisms.
e. Cash, jewellery, watches, precious metals, securities or other high-value items that should be carried personally.
8.2 We are not a licensed waste carrier for general refuse unless specifically stated and permitted by law. We cannot dispose of household rubbish, construction debris, hazardous waste, or items that must be taken to authorised facilities under applicable waste regulations.
8.3 If you request removal of items that constitute waste or that are regulated, we will only agree to transport such items where lawful, safe and expressly agreed in advance. Additional charges may apply for disposal or specialist handling.
8.4 You must not instruct us to dispose of items illegally or in breach of local or national waste regulations. You are responsible for any fines, penalties or costs arising from non-compliance with such regulations where they result from your instructions or omissions.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage is subject to the limitations set out in this section.
9.2 We are not liable for loss or damage arising from:
a. Your failure to adequately pack and protect goods, unless packing is carried out by us.
b. Normal wear and tear, scratching, scuffing or minor marks that may occur during handling and transport.
c. Inherent defects, flaws or weaknesses in the goods that could not have been reasonably detected by us.
d. Electrical or mechanical derangement of appliances or equipment, unless there is clear evidence of external physical damage caused by us.
e. Loss or damage resulting from your failure to remove or secure loose parts, drawers, shelves or accessories.
9.3 If we are found liable for loss or damage to goods, our liability may be limited to a reasonable repair or replacement cost up to a maximum amount, which may be specified in your quotation or booking confirmation. You should tell us in advance, in writing, if any item exceeds standard household value so that we may consider whether additional cover or special handling is required.
9.4 We will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of opportunity, or emotional distress, arising from or in connection with our services.
9.5 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
10. Time Limits for Claims
10.1 You must inspect the goods upon delivery and promptly notify us of any visible loss or damage before our team leaves the delivery address wherever reasonably possible.
10.2 Any claims for loss or damage must be reported to us in writing within a reasonable time period after the services have been completed. You should provide a clear description of the issue and any supporting evidence.
10.3 Failure to notify us within a reasonable time may affect our ability to investigate the claim and may result in a reduction or rejection of liability where it causes prejudice to our position.
11. Delays and Events Beyond Our Control
11.1 We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. These events may include, but are not limited to, extreme weather conditions, accidents, road closures, mechanical breakdown, traffic congestion, civil unrest, or actions of third parties.
11.2 If an event beyond our control occurs, we will take reasonable steps to minimise the disruption and keep you informed. We may need to reschedule or modify the services, and in such situations our liability will be limited to providing the services at a later time or refunding any prepayments where appropriate.
12. Complaints
12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so that we have an opportunity to address it on the day where practicable.
12.2 If the matter is not resolved to your satisfaction, you should submit a written complaint providing full details of your concerns. We will review your complaint and aim to respond within a reasonable timeframe with our findings and any proposed resolution.
13. Data Protection and Privacy
13.1 We will collect and use your personal information for the purposes of managing your booking, providing our services, handling payments and communications, and complying with legal obligations.
13.2 We will take reasonable measures to keep your personal information secure and will not share it with third parties except where necessary for the performance of our services, for lawful reasons, or with your consent.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
15.2 Our failure or delay in enforcing any right or provision under these terms does not constitute a waiver of that right or provision.
15.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us, unless we agree otherwise in writing.
15.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.
