Man With Van Putney Terms and Conditions

These Terms and Conditions govern the provision of Man With Van Putney services and set out the rights and responsibilities of both the customer and the service provider. By making a booking, requesting a quotation, or confirming an appointment for any Putney man with van service, the customer agrees to be bound by these terms. These conditions are designed to create a clear and fair framework for transport, loading, unloading, and related logistical support, while ensuring that expectations are understood in advance. For the avoidance of doubt, these Terms and Conditions apply to domestic, commercial, and mixed-purpose moves, as well as single-item collection and delivery services where applicable.

The customer is responsible for reading these terms carefully before proceeding with any booking. If any part of these terms is unclear, the customer should seek clarification before the service begins. Acceptance of a booking does not alter or remove these conditions unless a written variation has been expressly agreed. In these terms, references to "we", "us", and "our" refer to the service provider operating under the Man With Van Putney name, while references to "you" and "your" mean the customer or person arranging the service.

These terms are intended to reflect common practices for a man and van Putney service in the UK and should be read alongside any booking confirmation, quotation, or written notice issued before the job date. If any inconsistency arises between these terms and a specific written agreement, the written agreement shall prevail only to the extent of that inconsistency.

Booking Process

Bookings may be made by providing the required details for the planned service, including the collection and delivery locations, date, estimated volume or item count, access restrictions, and any special handling requirements. A booking request does not guarantee availability until it has been accepted and confirmed. We reserve the right to refuse a booking where the requested work falls outside our operational capacity, involves prohibited goods, or cannot be completed safely and lawfully.

At the booking stage, the customer must provide accurate and complete information. This includes but is not limited to the number of items, parking considerations, stair access, lift availability, and whether any items are heavy, fragile, valuable, or unusually shaped. Where a booking has been quoted based on inaccurate or incomplete information, we may revise the price, amend the estimated duration, adjust vehicle requirements, or decline to continue with the service if the original assumptions are materially incorrect. A Putney man with van booking is therefore conditional upon the information supplied being truthful and sufficient for proper planning.

A booking is only confirmed when we have communicated acceptance, whether in writing, electronically, or through another recorded method. The customer should review the booking confirmation carefully, as it may include service limits, vehicle type, time windows, and any agreed conditions. It is the customer???s responsibility to ensure that a suitable person is present at the start and end of the job to provide instructions, confirm items, and authorise any necessary decisions. If no authorised person is available, we may be unable to complete the service or may need to leave items in a safe but unsuitable location at the customer???s risk.

Prices and Payment

Prices are usually based on a combination of time, labour, vehicle size, mileage, access conditions, and any additional services requested. Quotations may be estimated or fixed depending on the information available at the time of booking. Unless expressly stated otherwise, prices exclude unexpected waiting time, parking charges, congestion or toll fees, road-use charges, storage costs, and any additional labour required because of factors not disclosed in advance. Any Man With Van Putney quote is valid only for the period stated or, where no period is specified, for a reasonable time before market conditions or job details change.

Payment terms will be specified during booking or in the confirmation. Unless otherwise agreed in writing, payment is due on completion of the job, before unloading is concluded, or immediately upon invoice issuance. We may require a deposit to secure the booking, especially for larger moves, peak periods, or jobs involving third-party reservations or additional staff. Deposits are generally non-refundable except where cancellation is made by us or where non-refundable treatment is prohibited by law. Failure to pay by the due date may result in interest, recovery costs, suspension of future services, or legal action, to the extent permitted by law.

Where a card payment, bank transfer, or other non-cash method is accepted, the customer must ensure that payment details are valid and that funds are available. Any chargeback or payment reversal made without lawful justification may be treated as a breach of contract. We may withhold delivery, delay unloading, or decline to release items until outstanding amounts are settled in full, provided that any such action is reasonable and lawful in the circumstances. In the event that the customer disputes an invoice, the undisputed portion should still be paid on time.

Cancellations, Amendments, and Delays

Customers may request changes to the booking date, time, vehicle needs, or service scope, but amendments are subject to availability and may affect the price. We will use reasonable efforts to accommodate changes; however, short-notice adjustments cannot be guaranteed. If the amended requirements materially increase labour, travel, or complexity, additional charges may apply. A request to change a booking does not cancel the original booking unless we confirm the cancellation or replacement arrangement in writing.

Cancellations should be made as soon as possible. If the customer cancels after confirmation, cancellation fees may apply to cover reserved time, staffing, and administrative costs. The amount of any cancellation charge may depend on notice given, the stage of preparation, and whether third-party costs have already been incurred. If cancellation occurs on arrival, after the vehicle has been dispatched, or when work cannot proceed because the customer is unprepared, we may charge a minimum call-out fee and any reasonable wasted costs.

We may cancel or postpone a booking where circumstances beyond our control make performance impractical, unsafe, or unlawful. This may include severe weather, road closures, vehicle breakdown, staff illness, or property access restrictions. In such cases, we will aim to notify the customer as soon as reasonably possible and offer a revised date where feasible. We are not liable for loss caused by unavoidable delays, provided that we have taken reasonable steps to minimise disruption. This does not affect rights that cannot be excluded under applicable law.

Service Conditions and Customer Responsibilities

The customer must ensure that the premises, access routes, and items are ready for collection or delivery at the agreed time. This includes arranging suitable parking where possible, clearing pathways, securing pets, and ensuring that items are packed appropriately. Unless agreed otherwise, we are not responsible for dismantling furniture, disconnecting appliances, or packing delicate items. If such tasks are requested, we may agree to perform them at an additional charge and only where it is safe and practical to do so.

The customer is responsible for identifying items of particular value, fragility, or sensitivity before the move begins. We may refuse to transport items that are dangerous, illegal, leaking, badly packed, or likely to cause damage to other goods. Where the customer insists on proceeding against our advice, any resulting loss or damage may be excluded to the fullest extent permitted by law. A man and van Putney service is designed for efficient transport, not for the handling of goods that require specialist environmental control, licensed carriage, or professional packing beyond ordinary moving standards.

Any keys, access codes, permits, or instructions provided by the customer must be accurate and usable. If access is delayed or impossible because of incorrect information, missing authorisation, or failure to obtain building permission, the customer may be charged for waiting time or aborted attendance. It is also the customer???s duty to ensure that all items intended for transport are clearly separated from items not to be moved. We are not responsible for the accidental removal of goods that were left unlabelled or indistinguishable from included items, unless the mistake results from our negligence.

The customer acknowledges that our team may need to exercise practical judgment during loading and transport, especially where access is limited or items are unusually heavy. We may refuse to carry out an instruction that would create a health and safety risk or breach vehicle capacity, weight limits, or other operational requirements. If an item cannot be moved safely, we may recommend alternative arrangements. Any estimate of duration or manpower is approximate only and may be affected by access, traffic, weather, and the volume of items presented on the day.

Liability and Insurance

We will take reasonable care when handling items, but our liability is limited to the extent permitted by UK law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect loss, loss of profit, loss of opportunity, business interruption, or any consequential loss arising from the provision of a man with van Putney service.

Where loss or damage occurs and we are found liable, our responsibility may be limited to the repair, replacement, or reasonable depreciated value of the affected item, up to any applicable insurance limit or the value disclosed by the customer, whichever is lower and lawful. Items of exceptional value should be declared in advance and, where required, insured separately by the customer. We are not responsible for pre-existing damage, hidden defects, weak packaging, or damage caused by normal handling of inadequately protected goods.

Waste, Disposal, and Regulatory Compliance

Where the service includes removal of unwanted items, the customer must clearly distinguish between goods to be transported and goods to be disposed of. We will only remove waste if this has been agreed in advance and if the waste is lawful to collect. The customer must not present hazardous, clinical, chemical, pressurised, contaminated, or restricted waste unless we have expressly agreed and are legally authorised to handle it. Any waste transfer arrangement may require specific documentation, and the customer agrees to provide accurate descriptions of the materials involved.

All waste handling must comply with applicable UK waste regulations, including proper classification, lawful transfer, and appropriate disposal routes. The customer remains responsible for the legality of the waste generated from their property or activity, even where we physically remove it. If incorrect information is given about the nature of the waste, or if prohibited materials are mixed with general waste, we may refuse collection, terminate the service, or charge additional costs arising from segregation, transport restrictions, or specialist disposal. Illegal dumping, fly-tipping, or unauthorised disposal is strictly prohibited.

If a waste transfer note, receipt, or other record is required by law or by the nature of the job, the customer agrees to provide and sign the required information promptly. We may retain copies of relevant documents in line with legal and administrative obligations. Any breach of waste legislation by the customer may result in referral to the relevant authorities and recovery of related losses, costs, or penalties where permitted. A Man With Van Putney service is provided on the basis that all parties will act lawfully and responsibly in relation to waste.

Claims, Complaints, and Governing Law

Any claim for loss, damage, missing items, or service failure must be reported within a reasonable time after the service has been completed, and in any event as soon as the issue is discovered. The customer should provide sufficient details, including the nature of the issue, the items involved, and any supporting evidence that may reasonably assist investigation. We may ask to inspect damaged goods, packaging, or related documents before deciding whether any remedy is available. Failure to allow a reasonable opportunity to assess a claim may affect the outcome.

If a dispute arises, both parties should first attempt to resolve it informally and in good faith. Where an amicable resolution is not possible, the matter may be dealt with through formal complaint procedures, negotiation, mediation, or legal proceedings as appropriate. These terms do not prevent either party from seeking urgent injunctive relief where necessary to protect rights or property. Any invalid or unenforceable provision will be interpreted, if possible, so as to preserve the remainder of the terms.

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and construed in accordance with the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where mandatory legal rights dictate a different forum. By using our services, the customer confirms that they understand and accept these legal terms as part of the contract for a Man With Van Putney service.